Shipping policy

OVERVIEW
At Altamayuz, we aim to deliver your orders as quickly and reliably as possible. This Shipping Policy explains how we process, prepare, and ship your orders.
By placing an order on our website, you agree to the terms outlined below.

ORDER PROCESSING TIME
All orders are processed within 24 business houer .
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you.

DELIVERY TIME
Estimated delivery time after shipment:
داخل الأردن: من ٢٤ ساعة عمل
قد تختلف المدة حسب موقع العميل وشركة التوصيل
Please note that delivery times are estimates and may vary due to external factors (weather, courier delays, etc.).

SHIPPING FEES
Shipping fees are calculated at checkout or may be fixed depending on the promotion.
In some cases, free shipping may be offered on selected orders.

ORDER TRACKING
Once your order is shipped, you will receive a confirmation message or email with tracking details (if available).

INCORRECT ADDRESS
It is the customer’s responsibility to provide the correct shipping address.
We are not responsible for delays or losses caused by incorrect or incomplete address information.

FAILED DELIVERY
If delivery fails due to customer unavailability or incorrect information, the customer may be responsible for re-shipping fees.

DAMAGED OR LOST PACKAGES
If your order arrives damaged or is lost during shipping, please contact us immediately:
Email: yhmaed58@gmail.com
WhatsApp: +962 779128315
We will review the issue and work to resolve it as quickly as possible.

CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately once posted on the website.